NOTICE — PLEASE READ THIS PAGE CAREFULLY
If you do not agree to the terms outlined below, discontinue use of this website immediately.
Five Stars Solutions (“we,” “our,” “us,” or “this Site”) is committed to protecting your privacy and ensuring that your experience on our platform is secure, transparent, and trustworthy. We use modern digital tools to enhance your browsing experience while safeguarding your personal information.
We may collect Personally Identifiable Information (such as your name, email address, telephone number, and physical address) as described in this Privacy Policy. We do not sell, rent, or share your personal information with unauthorized third parties. We strongly oppose spam, and your privacy remains a top priority.
How We Collect Information
The information we gather depends on the pages you visit and the features you use on our platform. You may be asked to provide details when:
- Registering an account
- Filling out a contact form
- Requesting property management services
- Subscribing to newsletters or updates
- Participating in surveys, promotions, or other interactive elements
We also use automated tools such as cookies, device identifiers, and server logs to enhance user experience. These tools help us:
- Remember your preferences
- Improve site functionality
- Reduce repeated data entry
- Limit display frequency of certain content
You can disable cookies through your browser settings. However, this may affect site functionality or require additional steps during future visits.
How We Use Collected Information
Five Stars Solutions uses collected information to:
- Personalize your browsing experience
- Improve our services and website performance
- Communicate updates, service alerts, or essential account information
- Process service-related requests, assessments, and transactions
- Provide customer support, scheduling, and property management updates
We may use aggregated, non-personal data to analyze trends and optimize the website.
At times, we may share limited information — such as your name and physical mailing address — with reputable service providers for property-related communications. Your email address and billing information will not be shared. You may opt out of such communications at any time.
Authorized service providers (e.g., hosting, software, and data management partners) may have access to your information strictly for operational purposes. We only work with partners who follow industry-standard privacy and data protection protocols.
Business Transfers & Legal Compliance
As Five Stars Solutions grows, business changes such as mergers, acquisitions, or restructuring may occur. In such cases, customer information may be transferred as part of the business assets.
We may disclose information if required by:
- Court orders
- Legal processes
- Regulatory authorities
- Fraud investigations
- Debt collection efforts
- Situations involving potential harm or the protection of rights
While we handle your data conservatively, you should assume your information may be shared in accordance with the terms described here.
Third-Party Links & External Services
Our website may contain links to third-party platforms, including:
- Partner sites
- Payment processors
- Promotional programs
- Service tools
- Embedded content from external sources
These platforms operate independently and may collect user information under their own privacy policies. Five Stars Solutions is not responsible for third-party data practices. We encourage reviewing their policies before submitting any information.
Any information you voluntarily post in public areas—such as chat features, reviews, or forums—may be visible to others and could be used by unknown individuals. We cannot control third-party use of publicly shared data.
Children’s Privacy (COPPA Compliance)
Five Stars Solutions does not knowingly collect personal information from individuals under the age of 13. Our website and services are intended for users aged 13 or older.
If you believe personal information from a child under 13 has been collected, notify us immediately at:
info@fivestarssolutions.com
We will take prompt action to remove the information.
Email Policy & CAN-SPAM Compliance
All promotional and transactional emails sent by Five Stars Solutions:
- Use accurate sender information
- Provide a clear unsubscribe option
- Contain truthful subject lines
- Honor all opt-out requests promptly
We do not permit misleading communications or unauthorized third-party email marketing using your data.
Customer Support & Contact Information
Five Stars Solutions is committed to delivering responsive, reliable support. Our team is available during the following hours (EST):
Monday–Friday: 9:00 AM – 7:00 PM
Saturday–Sunday: 10:00 AM – 5:00 PM
Support is available through:
- Phone
- Live chat
- Ticket system (responses typically within 12 business hours)
Contact Us:
Five Stars Solutions
17154 Sea Skiff Way, Dumfries, VA 22026
Email: info@fivestarssolutions.com
Governing Law & Dispute Resolution
This Privacy Policy is governed by the laws of the United States and the State of Virginia. In case of disputes, both parties agree to attempt resolution through mediation.
If mediation fails, the matter will be submitted to binding arbitration within the United States. The arbitrator’s decision will be final and enforceable in any court with jurisdiction. Mediation-related costs (excluding attorney fees) will be shared equally.
Data Security & Protection
Your information is protected using industry-standard SSL encryption to ensure secure transmission of sensitive data, including personal details and payment information.
We maintain physical, electronic, and procedural safeguards designed to protect your information from unauthorized access. Five Stars Solutions does not store full payment information and does not transmit sensitive data through unsecured channels.
We do not provide private information to external parties except as required for service fulfillment, legal compliance, or operational necessity.
Your security, privacy, and trust remain fundamental to our relationship with you.